Frequently Asked Questions

Facai FAQ —
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From opening an account to making a withdrawal — find all your answers about Facai in one place.

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About Facai Learn More

Take a quick look at the key features our platform has to offer.

🔐
Secure Account Management

Your account is fully secured with SSL encryption and two-factor authentication.

💰
Fast Deposits & Withdrawals

Instant transactions via mobile banking and e-wallets. Get your winnings fast.

🎮
A collection of hundreds of games

Slots, Sports Betting, Fish Game — all game types on one platform. New games added every day.

🎁
Exciting Bonus Offers

Enjoy a welcome bonus for new members, daily cashback, and VIP rewards.

📱
Mobile App Features

Biometric login, push notifications, and top-tier performance on both the Android and iOS apps.

🛡️
Responsible Gaming Policy

Facai is committed to responsible gaming. Features like deposit limits and self-exclusion are all available.

By Topic FAQ

Browse the questions below, organized by category, to find the answer you need.

Account & Registration

To register on Facai, you need an active mobile number and a valid national ID. Registration is completely free and takes just a few minutes. Registration page Fill in the form, verify with OTP, and start playing right away.

Facai's policy allows each individual to register only one account. If multiple accounts are detected, all of them may be suspended and any funds held could be forfeited. This rule is strictly enforced to ensure fair and responsible gaming.

Yes, KYC verification is mandatory for withdrawals and claiming major bonuses. Upload a photo of your national ID or passport, and verification is typically completed within 24 hours. A verified account unlocks the full range of account benefits.

Login page Click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Use the OTP to set a new password — the entire process takes just 2 minutes.

Yes, you can close your account if you wish. Submit a request via live chat support. Make sure to withdraw any remaining balance before closing, as the same mobile number cannot be used to register again once the account is closed.
Deposits & Payments

Facai supports deposits via mobile banking, e-wallets, and bank transfer. All methods are fast and secure. To make a deposit, log in to your account, go to the "Deposit" section, and select your preferred method.

The minimum deposit on Facai depends on your chosen payment method. Mobile banking typically starts from BDT 100. Check the Cashier section or ask via live chat for the latest information.

Deposits via mobile banking and e-wallets are usually credited instantly. Bank transfers may take 1–3 business days. If your balance hasn't updated within 15 minutes, contact support with your transaction ID.

Facai does not charge any fees on deposits. However, your payment provider may apply their own service charges — this depends entirely on that provider's policies.
Withdrawal

Withdrawals via mobile banking and e-wallets are typically completed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Having your KYC verification completed speeds up the process. For more details, Withdrawal Page View.

The minimum withdrawal is generally 300 BDT, while the maximum limit depends on your account level and payment method. VIP members can withdraw larger amounts at once. Contact live chat support for the latest limits.

A withdrawal may be rejected due to incomplete KYC verification, unmet bonus wagering requirements, incorrect payment details, or suspicious account activity. Contact live chat support for help — our team will resolve your issue promptly.
Bonuses & Promotions

Facai offers an attractive welcome bonus for new members. Bonus credits are available on your first deposit. Bonus amounts and terms may change from time to time. To see the latest offers, Promotions page Visit.

A wagering requirement means you must place a certain number of bets before you can withdraw bonus funds. For example, a BDT 100 bonus with a 20x wagering requirement means you need to wager BDT 2,000 before that bonus can be withdrawn. Requirements may vary for each bonus.

Daily cashback bonuses are automatically credited to your account based on your regular gameplay. The higher your VIP level, the higher your cashback rate. To learn more, Promotions page View.
Games

Facai offers slots, Live Casino, Sports Betting, fish games, and much more. Slots page Hundreds of games, Betting page Live odds and Fish Game page Multiplayer tournaments available.

Yes. All games on Facai run on RNG (Random Number Generator) technology, audited by independent third parties. Live Casino games are conducted with real dealers, ensuring every outcome is completely fair and transparent.

Yes, nearly all games on Facai are fully playable on both mobile browsers and the app. Using the mobile app gives you an even better performance experience. Download Page Download the app from
Mobile App

The Facai app is available on both Android and iOS. Download Page You can find a direct APK or App Store link there. The app is completely free and takes just a few seconds to install on your device.

Yes. You can log in to both the website and the mobile app using the same account. Your balance, bonuses, and game history are all kept in sync — no separate registration needed.

After logging in to the app for the first time, go to Settings and enable the "Biometric Login" option. Once you set up fingerprint or Face ID, you can log in with a single touch — no need to enter your mobile number or password each time.
Security

Yes. Facai uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. To learn more, visit our Privacy Policy Read.

Change your password immediately and notify our live chat support. Our security team will temporarily lock the account and begin an investigation. Never share your credentials with anyone, and always use a strong password as your best defense.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. An OTP will be sent to your mobile each time you log in. With this extra layer of protection, unauthorized access to your account becomes nearly impossible.
Responsible Gaming

Yes. Facai takes responsible gaming very seriously. You can set daily, weekly, or monthly deposit limits from your account settings. To learn more, Responsible Gaming View the page.

When self-exclusion is activated, gaming on your account is paused for a set period. You can choose anywhere from 7 days to a permanent break. It's entirely optional and can be enabled at any time through support.
Support & Contact

Facai provides 24/7 live chat support. Click the chat icon at the bottom right of the website or app. You can also reach us by email at [email protected]. Responses are typically received within minutes.

Yes, Facai's support team provides assistance entirely in Bengali. Our support system was built with Bangladeshi users in mind — feel free to reach out in Bengali for any question or issue.

To submit a complaint, reach out via live chat or email with full details. Our team aims to provide a formal response within 48 hours. If a matter takes longer to resolve, you will be kept updated along the way.
For any questions not covered on this FAQ page, reach out to our 24/7 live chat support.
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