Gaming is for fun. Facai wants you to always play in control. Use our tools, guides, and support services to keep your gaming safe.
Responsible gaming means keeping gaming a healthy form of entertainment. Facai believes every player should take care of their time, money, and mental well-being. When gaming shifts from enjoyment to stress or addiction, that is the moment to pay attention.
Responsible gaming on the Facai platform is more than a policy — it is our core commitment. We want every member to enjoy gaming in a healthy, sustainable way over the long term. That is why we provide multiple safety tools, awareness resources, and support services.
Statistics show that a small proportion of online gaming platform users are at risk of addiction. Facai is committed to identifying that risk early and supporting its members. Your well-being is our highest priority.
We do not always notice when gaming is crossing into addiction. If you recognise any of the signs below, take action immediately:
Facai gives you a set of practical tools to help you stay in control of your gaming. These tools are available at any time and completely free to use.
Set a maximum daily, weekly, or monthly deposit limit. Once set, it applies automatically.
Decide how many hours you will play each day. Once the time is up, the system will automatically prompt you to take a break.
Give yourself a break from gaming for anywhere between 1 day and 6 weeks. Your account will be inaccessible during this period.
If you need an extended break, you can close your account for anywhere between 6 months and 5 years.
Review your gaming activity. Check how much time and money you have spent and make decisions accordingly.
You will receive pop-up notifications at set intervals to remind you how long you have been playing.
Following a few simple guidelines makes responsible gaming much easier. Keep these five things in mind before playing on Facai:
Before you start playing, decide on the maximum amount in BDT you are willing to spend. Stop immediately once you reach that limit.
Decide in advance how long you'll play each day. Set a timer and make sure to take a break when it goes off.
Avoid gaming when you're angry, sad, or stressed. Playing with a clear and calm mind is always the safest approach.
Playing more to try to win back what you've lost is the biggest mistake you can make — and the leading cause of addiction.
There is nothing to hide from your family about gaming. Let the people close to you know, and ask for help if you need it.
Facai strictly prohibits anyone under 18 from gaming. Age is verified at registration, and identity is confirmed through the KYC process.
If you find out that a minor is using Facai, contact our support team immediately.
If you feel that gaming is having a negative impact on your life, don't hesitate to reach out for help. Facai's support team is always here for you.
If you feel that gaming is harming your financial or mental well-being, take a break now and get in touch with us.
What we do to ensure responsible gaming.
Age verification is mandatory at registration on Facai. No one under 18 is permitted to game under any circumstances.
Deposit limits, session time, reality checks, and self-exclusion — all tools are in your hands, ready when you need them.
Help is available confidentially if you're going through a hard time. Our support team never judges — they're here only to help.
The odds of each game outcome are displayed clearly. Nothing is hidden.
If unusual gaming behaviour is detected, the system automatically alerts the member and the support team follows up.
Facai regularly shares guides and information on responsible gaming to help members make informed decisions.
Answers to common questions about responsible gaming.
All responsible gaming tools are right at your fingertips on Facai. Register now and enjoy gaming on your own terms.
Safe · Responsible · 18+ Only