Facai's Terms and Conditions — Everything in Bangla

1 General Terms & Conditions

These terms and conditions ("Terms") apply to the use of the Facai platform and all its services. Facai is an internationally licensed online gaming and betting platform.

These terms apply specifically to users in Bangladesh. They take effect whenever you use Facai's website, mobile app, or any other available channel.

• Facai reserves the right to update these terms and conditions at any time.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• If you have trouble understanding any of the terms, please contact our support team.
• These terms are available in both English and Bengali; in the event of a conflict, the English version shall prevail.

2 Account Register

To start gaming on Facai, you'll first need to create an account. The registration process is simple and completely free.

Registration Requirements

• Each individual may only register one account.
• All information provided during registration must be truthful and accurate.
• Registering with false information may result in account termination.
• Your account password must be kept confidential at all times.
• Accounts may not be transferred or sold to another person.
• Only one account per household or device is permitted.

3 Age Restrictions & Eligibility

You must be at least 18 years old to participate on the Facai platform. Underage gaming is strictly prohibited, and we have a zero-tolerance policy on this.

• No one under the age of 18 may create an account under any circumstances.
• Large withdrawals may be held until age verification is completed.
• If an account is operated on behalf of a minor, both accounts will be closed.
• Facai staff will never assist minors with registration.

4 Deposits and Withdrawals

Deposits and withdrawals on Facai are available via mobile banking and electronic wallets. All transactions are secured with SSL encryption.

Deposit Rules

• Minimum deposit amounts are specified on the platform.
• Deposits are generally credited to your account instantly.
• Only payment methods registered in your own name may be used.
• Deposits from third parties are not accepted.

Withdrawal Rules

• Withdrawal requests are generally processed within a few minutes to 24 hours.
• Identity verification is mandatory before your first withdrawal.
• Withdrawals must be made using the same method as the deposit.
• Facai reserves the right to investigate any suspicious transactions.
• Facai adheres to international anti-money laundering policies.

5 Bonuses & Promotions

Facai offers a range of bonuses and promotions — welcome bonuses, deposit bonuses, cashback, and VIP rewards. Each bonus comes with its own terms and conditions.

• Please read the relevant terms and conditions before using any bonus.
• Wagering requirements must be met before bonus funds can be withdrawn.
• The same bonus cannot be claimed more than once.
• If bonus abuse is proven, your account may be terminated.
• Facai reserves the right to modify or cancel any promotion at any time.
• Expired bonuses will be automatically cancelled.

6 Gaming Rules

All games on Facai are conducted fairly and transparently. Game outcomes are determined by an RNG (Random Number Generator) that is certified by an independent third party.

• Facai reserves the right to void any winnings resulting from a software error.
• Any violation of game rules or attempt to cheat will result in immediate account closure.
• The use of bots or automated software is strictly prohibited.
• Collusion and match-fixing are strictly prohibited.
• Facai will not be held liable for any interruption to gameplay caused by technical issues.

7 Responsible Gaming

Facai is committed to responsible gaming above all else. Gaming is meant to be enjoyable — not a source of financial stress.

• Each member can set their own daily, weekly, and monthly deposit limits.
• Accounts can be temporarily deactivated using the self-exclusion option.
• If you notice signs of gaming addiction, our support team is here to help.
• If suspicious activity is detected, Facai may proactively restrict the account.

8 Account Suspension and Closure

Under certain circumstances, Facai reserves the right to temporarily or permanently suspend a member's account.

• Registering with false information.
• Operating multiple accounts.
• If bonus abuse or fraud is established.
• Operating an account on behalf of a minor.
• If money laundering or suspicious financial activity is detected.
• Attempting to harass or harm another member.

If an account is closed, Facai will consider returning any valid balance, though this does not apply in cases of fraud.

9 Privacy and Data Protection

Facai treats the protection of members' personal data as a top priority. Your information is never sold or shared with third parties.

• All personal data is stored with SSL encryption.
• Payment information is never stored in full on our servers.
• Information may be disclosed to authorities only when required by law.
• Members may request the deletion of their personal data at any time.

10 Limitation of Liability

Facai is committed to delivering the highest quality of service. However, there are circumstances where our liability has defined limits.

• Facai is not responsible for games lost due to internet disconnection.
• Facai accepts limited liability if a member loses access to their account due to their own error or if the account is compromised.
• Facai is not directly liable for issues arising from third-party payment gateways.
• When service is disrupted due to natural disasters or unforeseen technical failures.

11 Changes to Terms

Facai reserves the right to update these terms and conditions, in part or in full, at any time. Members will be notified of any changes.

• For significant changes, a notification will be sent via email or through the platform.
• Using the platform after any changes have been made will be deemed acceptance of the new terms.
• If a member does not agree to the updated terms, they may request that their account be closed.

12 Contact & Support

For any questions or feedback regarding these terms and conditions, please contact our support team. We're always ready to help.

• Live Chat: Available 24/7, with typical response times of 2-3 minutes.
• Email: [email protected] (responses are typically sent within 24 hours).
• Full support is available in Bengali.