Your Facai Your data is fully protected

1 Introduction

Welcome to Facai. We believe that protecting every member's privacy is a fundamental responsibility. This privacy policy explains what personal information is collected when you use the Facai platform, why it is collected, and how it is kept secure.

This policy applies to the Facai website, mobile app, and all related services. By using the platform, you are considered to have consented to this privacy policy.

Facai complies with international data protection standards, including the principles of GDPR. Our goal is to manage your information with full transparency so you can use Facai with complete peace of mind.

2 What Information Is Collected

Facai only collects information that is necessary to provide you with the best service. We do not collect any data beyond what is needed.

3 How We Collect Data

Facai collects your information through several methods. You have the right to know about each of them.

Direct Collection

• Information you provide when registering.
• Documents uploaded during KYC verification.
• Information from conversations with our support team.
• Financial information provided during deposits and withdrawals.
• Information related to participation in promotions or surveys.

Automated Collection

• Cookies and session data.
• Log files — IP address, browser version, page visit timestamps.
• Device fingerprint (for fraud prevention).
• Gaming session activity.

4 How We Use Your Data

Your information is used only for specified purposes. Facai never uses your data for unrelated or excessive purposes.

• Account Management: Completing registration, verifying login, and updating your profile.
• Transaction Processing: Processing deposits and withdrawals securely.
• Security assurance: Detecting fraud, money laundering, and suspicious activity.
• Service Improvement: Personalizing the gaming experience and introducing new features.
• Customer support: Managing support tickets and resolving issues.
• Legal Obligations: To meet licensing authority requirements.
• Responsible Gaming: Analyzing gaming behavior to support at-risk members.
• Promotional communications: Promotional offers and bonus information are sent only with your consent.

5 Data Sharing Policy

Facai never sells your personal information. However, limited data may be shared with trusted partners where necessary to deliver our services.

When Information May Be Shared

• Payment processors: With mobile banking and payment gateway operators to process transactions.
• Security service providers: For fraud detection and cybersecurity.
• Legal Authorities: Under valid legal orders or licensing requirements.
• Game providers: With certified RNG providers to ensure fair gameplay.

6 Cookies & Tracking

The Facai website uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure platform security. The platform cannot function without these.
• Performance cookies: To understand which pages are used most — fully anonymized.
• Functional Cookies: To remember your preferred language and settings.

You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may cause some features to stop working properly.

7 Data Retention Period

Facai does not retain your data longer than necessary. Each type of information has a defined retention period.

8 Your Rights

Facai believes you should have full control over your own data. Under international data protection laws, you have the following rights.

• Right to know: You have the right to know what information Facai holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to restrict processing: You may request that we restrict how your data is used for specific purposes.
• Data portability: You can export your data in a structured format.
• Right to Object: You may object to the use of your data for specific purposes.

9 Security Measures

Facai uses industry-leading technology and practices to keep your data secure.

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Two-factor authentication (2FA): OTP can be used for an added layer of security at login.
• Firewall & DDoS Protection: Prevention of cyberattacks at the server level.
• Regular security audits: Penetration testing is conducted by third-party experts.
• Encrypted Database: Stored data is also kept in encrypted form.
• Access Controls: Only authorized staff can access specific data.

10 Minor Protection

Facai is not intended for anyone under 18. We do not knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• If an underage account is detected, it is immediately suspended and the associated data is deleted.
• Parents or guardians can report concerns regarding a minor's account.

If you become aware that a minor is using Facai, please notify our support team immediately. We will take prompt action.

11 Policy Updates

Facai may update this privacy policy as needed. For any changes, we will take the following steps.

• You will be notified by email at least 7 days before any changes take effect.
• A clear notification will be displayed on the platform.
• The last updated date at the top of this page will be revised accordingly.
• Re-consent may be required for major changes.

Continued use of the platform after any policy changes will be considered acceptance of the updated terms. We recommend checking this page regularly.

12 Contact

Contact us for any questions, requests, or complaints related to the Privacy Policy.